Shipping policy

Shipping Policy

Thank you for shopping with Voltage!

Order Processing

Orders are processed within 1–3 business days after payment is received.
Orders are not processed or shipped on weekends or holidays.
During periods of high order volume, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

United States: 7–15 business days
Canada: 7–20 business days
United Kingdom: 7–20 business days
Australia: 7–20 business days
International: 10–25 business days

Please note that these are estimated delivery times and are not guaranteed.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking information may take 2–5 business days to update after shipment.

Shipping Delays

While we work hard to ensure timely delivery, delays may occur due to:

Customs inspections
Severe weather
Carrier delays
High shipping volumes
Other circumstances beyond our control

Voltage is not responsible for shipping delays caused by the carrier or customs.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address.

If an incorrect address is provided, please contact us immediately at voltageofficialsupport@gmail.com. If your order has already shipped, we may not be able to change the address.

Lost or Stolen Packages

If your tracking shows your package as delivered but you have not received it:

Check around your delivery location.
Ask neighbors or household members.
Contact the shipping carrier.

If you still cannot locate your package, contact us at voltageofficialsupport@gmail.com, and we'll do our best to assist you.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated.

Multiple Packages

Some orders may arrive in separate packages if items are shipped from different warehouses or suppliers. This is normal, and you will receive tracking information for each shipment when available.